FAQ

Yes, we sell original products. The products we offer in our e-shop come from leading pharmaceutical companies specializing in the production of generic drugs. This allows us to guarantee their origin, as well as perfect quality and safety.

For drugs such as Viagra, the patent protection period has expired, allowing other pharmaceutical companies to manufacture drugs with the same active ingredients. Generics are therefore fully equivalent and, above all, affordable substitutes for the original products. More about generics can be found in the article Medications for Erectile Dysfunction.

This is a very individual question.The effectiveness of the products may not be the same for all users. There are different types of active ingredients, and each person needs to determine which product suits them best.

You can find more information about some active ingredients on our BLOG:

Sildenafil
Tadalafil
Vardenafil
Dapoxetine

Yes, we ship orders in opaque, discreetly packaged "security envelopes" without any labelling of the e-shop. This means that the contents of the order cannot be identified. The discretion of our customers is our top priority.

If you have any health issues, it is necessary to consult your doctor before taking these medications or at least read the package insert and information on the website. The list of restrictions can be found by each product.

Manufacturers often innovate their products. Although we strive to constantly update our website, it may happen that an outdated photo appears for an innovated product. However, the effect of the product does not change with the change in appearance.

The trust of our customers is very important to us. We comply with all legal regulations related to online commerce. Shopping in our store is safe, convenient, fast, and affordable.

All orders must be placed via our website. It is not possible to order by e-mail.

It is very easy!

1. First choose the product and quantity you wish to buy. In the detailed view of each product, you will find the ‘Select’ button, which allows you to add the item to your virtual shopping cart.

If you order from a smart device:

If you order from a computer:

2. Then you can continue with your purchase or go to the shopping cart, where you have to enter all the necessary informations: delivery address, payment method and shipping method, etc. Don't forget to select a free product :). 

3. See if you have filled in everything correctly, accept the general terms and conditions and complete your order by clicking on ‘Place a binding order’. 

Did you know that by registering, you can get extra discounts as a bonus for your regular purchases? Find out more about our loyalty program.

Yes, it is possible to cancel an unshipped order. To cancel, please use our Contact form. As subject select ‘Order cancellation’ and specify the order number. Unpaid orders can also be easily cancelled in the order details on the website.

If the order has already been paid for and the order has been successfully cancelled, the amount paid will be refunded to your bank account within 14 days.

Once shipped, it is no longer possible to cancel the order. 

Detailed information can be found in the Terms and Conditions.

Yes, after submitting your order, we will send you a confirmation email with payment details.

Every email with an order confirmation is automatically sent from the address [email protected]. If you cannot find it in your Inbox, it may have ended up in your Spam, Junk, Deleted, or Archive folders. 

Some email domains categorize mail into different folders, such as Social Networks or Promotions, so please check those folders as well. If you cannot find the email in any of the mentioned folders, please contact us through our contact form.

We have noticed issues with delivering transactional emails to addresses ending with t-online.de, web.de, kabelmail.de, yahoo, libero. To ensure that you receive our emails and always have up-to-date information about the status of your order, we recommend using a different email address for your order. You can also help ensure the smooth delivery of our emails by adding our address, [email protected], to your email address book.

In our e-shop, we usually offer our customers two payment options: bank transfer (SEPA payment) or Bitcoin.

For shipments to Greece and Italy, it is also possible to choose cash on delivery with an additional fee of €5, provided that the order value is at least €29 and the delivery is to a private address.

You can find more information on the Shipping and Payment page.

SEPA transfer (some banks also use the term international payment) is a payment method used in every online banking system for money transfers within the European Union. After completing your order, the payment details will be displayed, which you enter in your online banking system. The fee for SEPA payment is the same as for payments within your country (e.g., if you pay €0.10 for a payment in Germany, the SEPA payment will cost the same - €0.10, nothing more). SEPA transfers usually take 1 to 3 business days.

In your online banking, it is necessary to select the SEPA transfer type. Then, enter the required payment details, which you will receive after placing your order. If you are unsure how to make a SEPA payment in your online banking, please contact your bank's customer service.

Usually, a payment made by bank transfer is credited to our account within 1 to 3 business days.

Fast, secure, and anonymous payment using the cryptocurrency Bitcoin. Plus, no hidden fees.

We have prepared a guide for you on how to easily make a payment using Bitcoin. The guide is available HERE.

Cash on delivery is only available for shipments to Italy or Greece, with an additional fee of €5. The order must have a minimum value of €29, and delivery must be to a private address.

You can find more information on the Shipping and Payment page.

We start processing your order after the payment has been credited to our account. In the case of a bank transfer, it may take 1 to 3 business days, while Bitcoin payment usually takes a few hours from the time of payment. Afterward, we will hand it over to the carrier, and you will receive an email with a tracking number.

Orders are shipped after payment is received, usually within 24 hours on working days (Mon-Fri). Delivery times vary depending on the chosen destination. You can find the estimated delivery times for different parts of the EU on the Shipping and Payment page.

During holiday periods or exceptional situations in specific destinations, delivery times may vary.

Yes, we will send you an email with the tracking number of your shipment after we hand over your order to the carrier.

Once we process and hand over your order to the carrier, you will receive an email with the tracking number of your shipment. For information about your shipment, please track it using the provided tracking number.

In some destinations, it is possible to choose a pickup point for the delivery of your shipments. If this option is available in your country, it will be presented in your cart after you have entered your address. 

You can find more information on the Shipping and Payment page.

Our products are delivered to all EU countries. 

You can find more information on the Shipping and Payment page.

All products are shipped within EU countries, so they are not subject to any customs procedures. Therefore, your order will be delivered directly to you without customs inspection.

If the tracking information shows that the goods should have already been delivered, but you have not received anything, or if the shipment has been returned to the sender, please contact us using the contact form. 

If you see in the tracking that the shipment has been picked up by the carrier but has not yet been delivered, please contact the relevant shipping service. 

If you have received a different product than the one you ordered, please contact us using the contact form and we will take care of it.  Don't forget to take a photo of the products you receive and the packaging they were delivered in. 

You can find more information on the Product Returns and Refunds page.

Promotions and sales usually last until stocks run out or are time-limited. Want to be the first to hear about promotions and special offers? Subscribe to our newsletter so you don't miss out on deals for your favorite products!

Looking for extra discounts? Sign up for our loyalty program and enjoy extra discounts as a reward for your repeat purchases!

To register, simply fill out a short form with your name, address, email, phone number, and choose a password that you will use to log in. You can easily register by clicking here.

You can request a new password simply by clicking here.