Returns and Refunds

It is rare for delivered products to be defective. However, if this happens, we will do everything we can to resolve the issue quickly and ensure your satisfaction.

In the case of missing, damaged, incorrect, or expired products, please take photos of all received items as well as the packaging in which they were delivered, ensuring that the label with the sender’s details is clearly visible. This will allow us to quickly assess the issue and find the best solution. Without the provided photos, we will not be able to process the claim.

Damaged or Incorrect Product

If you have received a damaged or incorrect product, please contact us at: [email protected], and we will guide you through the return process.

Expired Product

If you have received a product that has expired, please contact us at: [email protected], and we will assist you with the next steps.

Undelivered Product

If you have not received your order within 14 days of shipment, please notify us at our email address: [email protected],.

Returning Merchandise

If you wish to return a product, it must be returned unused and in its original packaging within 14 days from the delivery date. You will be responsible for the return shipping costs. We will refund the purchase price of the product (excluding delivery charges) within 30 days.